A business finds a web design agency looking for a completely new website. After months of design and development (and tens of thousands of dollars), their stunning new site launches. But six months later, the company comes to realize that the new site doesn’t meet their needs. 

The site is beautiful, but traffic is flat. The few leads that are coming in aren’t qualified.  

The company is stuck. Do they return to the same agency and pay more for updates? Do they start over with someone new? Why didn’t they get the website they hoped for? How will they get a return on their investment?

The fact is, some version of 🎃this scenario happens way too often. Maybe it’s even happened to you. 

But it’s not your fault. The very process of redesigning a website is deeply flawed. And to understand ♋why clients so rarely get what they’re hoping for, we have to start by looking at the process its🌠elf. 

With years of experience working with businesses to build effective digit𓂃al marketing strategies, we at IMPACT have seen firsthand why most website redesigns fall short of their goals.

In this article, we’ll uncover three common pit𝓀falls in the common website redesign and 🍌share actionable strategies to transform your site into a lead-generating asset.

3 uncomfortable truths about websit♓e redesign that no one talks about

If you've got $50,000 to spend on a new website, agencies will line up around the block to take your money. There are even some who promise a brand new website in 30 day🦩s, start to finish. 

It's te✤mpting to be swayed by these offers, but the𒀰re’s a big catch. Actually, there are three big catches. 

1. A website redesign will ultimately fail without 💦a stro♊ng business strategy

Think aboutꦦ why visitors come to a website. Unl🍰ess we're talking about social media, visitors are not coming for entertainment. They want information.

Will your website provide them the information they need? Or, to back up, do you even know the questions the𒆙y’re asking?

If your site is beautiful but useless, how many visitors wil♏l come and stay?

When an agency sells a new site, business strategy is rarely part of the conversation. That is, how 💫will you use the website to market and sell more effectively? There's more focus on bells and whistles — and this is a big problem. 

At most agencies, the web team is totally separate from the marketing and sales team. As such, your website redesign is not seen as a whole-business undertaking. 

This is backward thinking. 

After all, your website is supposed to attract leads with content marketing, right? It's supposed to help with th🔜e sales process. To talk about a website and not talk about broad strategy is liౠke building an office complex without roads or a parking lot.

Sure, it looks nice, but how are peopl𓃲e going to get there?

2. Ignoring user data in a website 💙redesign kills lead generation

In the traditional redesign process, once a site goes live, the agency pretty much hands over😼 the keys to the client and they go their separate ways. 

This method completely disregards user data, which is critical to maximizing conversions. 

Rather than building a site based on the way the agency thinks visitors will use your site, a better way is to la𒁏unch the site and then test and adjust it. A/B testing, heatmaps, user pathways, and traffic data can enhance your site and create an improved user experience over time.

Unfortunately, agen🌳cies rarely invest the time or resources necessary to make use of this information. Once they’ve built the site and sold the site, they’re onto the next project for another company — and the client is left holding the bag.

3. The client team is ne🦩ver ta🅰ught how to fully use its own site

Your business🎃 is changing all the time. New team members, new products, new messaging. Through it all, your website stays the same. Without in-house knowledge to make updates, build landing pages, change design elements, and perform tests, you’re stuck asking the agency or hiring a freelancer to make the changes for you.

Oth♔erwise, your site quickly gets out of date, which is another problem. 

You shoulꦰd have the internal expertise to be in cont☂rol of your site so it can reflect your business today and in the future. After all, it’s your website. It should feel like yours.

Website Mastery: Strategy, data, and users

At IMPACT, we’ve never shied 𒁏away from challenging the norms. We’ve loudly proclaimed that the traditional relationship between an inbound marketing agency ൲and a client is broken, outdated, and inefficient.

We believe the same thing is true about the website redesign process.

The fact is, the traditional approach to website redesign costs companies billions of dollars each year, 168极速赛车官网:both in costs and lost revenue. First, clients shell out hefty sums for websites they might not even need. Then, tꦅhey’re losing revenue because their shiny new site is not actually attracting tra꧑ffic and qualified leads. 

It’s time to imagine a better way. 

168极速赛车官网:Website Mastery overhau💯ls the website redesign process, focusing on strategy, data, and the people who use the site — both inside and outside of your organization.

Informed by strategy

A website is a critical component of your marketing and sales plan — but it is not a strategy in and of itself. You need a robust business strategy before you need a new website. If you don’t have that strategy, ✃we’ll work with you to build 𝄹one. 

Optimized with data

We build and launch the core elements of your site,🐷 typically within 4 to 6 months of getting started. This approach lets us gather valuable user insights early on, which we then use to continually refine page🐠 design, site structure, landing page performance, conversion pathways, and more.

Built so you can use it

At the same time, we train your🦹 t𓂃eam to take control of the website when they’re ready. Your team needs to know how to update the site, build and adjust pages, analyze website data, and test features.  

This way, you h👍ave the expertise to guarantee that your site will serve your busi🌃ness for years to come. 

So, will IMPACT build me a website?

Our team of experts can bu🅰ild you the exact website you need, but we never want to rip anyone off. Therefore, we likely won’t build you a new website right away. Too often, busines🐻ses get sold a new website when they don’t really need one, or before they’re ready.

If you𝓰 come to us looking for a new website, you’ll fall into one of the following categories.

1. You may need a new website, but you need a busines🍒s strategy first

(True for about 65% of all clients)

Yes, we can see a new website is in your near future, but you don’t yet have the strategy in place as a foundation. First, you need to work with our coaches and trainers to build a solid business𝐆 plan. We’🉐ll help you hire an internal te𓄧am and learn to produce the content that will bring in organic traffic, build trust with prospects, and drive revenue. 

If you start working with our They Ask, You Answer Mastery team, we can get𒁏 go𝐆ing on your website once you’ve built some momentum and gotten things in place. This will likely be in a few months. 

For this to succeed, it’s essential that your team has direct access to make updates and changes, rather than relying on an external agency♏ each time you want to publish new content or tweak the site. However, many businesses don’t have a dedicated team member who owns theꩵse responsibilities or the technical setup to do this easily. We’ll help you put those structures in place so that your team can manage your website effectively, eliminating the need to pay for small updates or wait on someone else’s schedule to post content to your site.

168极速赛车官网:Website Mastery — that is, the planning, strategy, design, development, testing and training of your new site — usually l✱asts between five and 12 months, depending on y🌞our unique needs. 

Again, we want to make sure you’re getting the site you nee♔d, and we believe strategy comes first.

2. You need a new website and a new strategy — and we can do both 🍒at once

(True for about 30% of all clients)

This could be the case if you have the necessary budget and internal team structure already. If you can make a suಌbstantial investment in your digital sales and marketing and in your website simultaneously, we can work with your team to do both at the same time.

You probably already have a content manager on staff, for example, but maybe your inbound strategies are ineffective. Even with a team in place, you might still lack the capability to make changes on your website directly. In many cases, businesses don’t have a designated person to own website updates and manage content posting, which can slow down yo🍒ur team’s ability to respond and adapt. You’re ready for both of IMPACT’s training regimens at once. 

This means you’ll get started working with IMPACT’s coaches and trainers for a 12-, 18-, ♕or 24-month engagement. Simultaneously, you will begin working with a website strategist on our web team to start planning🔯 your new site.

168极速赛车官网:Website Mastery will last six to 12 months, with your 168极速赛车官网:Mastery program continuing longer if you’re o🥂n t♓he 18- or 24-month track.

3. Yo๊u’ve got a fully-realized inbound marketing and sales strategy in place; Let’s build a website!

(True for about 5% of all clients)

Congratulations, your business strategy is sound! You’re keen on answering customer questions, providing value to your buyer, frequently updating your website with new content, and using this content in the sales process — and you’ve got the team in place to do it. This means you’re completely ready to get started on a brand new web💛site where all of that content can live. 

If you’re at this point, we can get star🍬ted on your website right🐓 away!

And if you have𝓰 a coach, they will ensure the new website fits seamlessly into your overall inbound strategy — and that your leadership is fully invested in website development and optimization.

Strategy first, website second

When businesses see their traffic or their leads fall off, they are tempted to move quickly to address the problem, which is the right instinct. However, all t🦩oo often businesses reach for the biggest lever in front of them: I need a new website. They think this will solve all of their challenges, and they’re ready to invest heavily to do so.

The problem with this approach is that it’s putting the cart before the horse, so to speak. You might very well need a new website, but it’s almost certainly not the🥂 first thing you need. 

Without a sales and marketing strategy behind it, your website is unlikely to deliver value to your customers. And, if it doesn’t provide value, those customers are going to bounce instead of converting — and you’ll be left with a very expensive, very beautiful website that doesn’t help you bring in revenue, which is the last thing you want.

For many of your customers, your website serves as their first introduction to your products and services. That site needs to be in lock-step with a broader strategy that helps you connect and build tru🐎st with those customers. Without that in 🍸place, your branding, messaging, and content could be adrift and ineffective. 

At the same time, you want your site to provide the best experience possible for your vi꧋sitors — and that assurance can only come if you use data to inform your site’s structure and content.

But strategy needs to come first. Anyone who tells you otherwise෴ is not concerned with your organization's long-term growth. 

Website Mastery will ꦐallow you to partner with IMPACT experts to maꦇke sure your site's design and development is based on more than just best practices and assu𒁃mptions.

When we make decisions with data, when we are guided by strategy, we make the best decisio༺ns possible. 

Your website is a big deal. You don’t w🐬ant to get this wrong.