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Marcus Sheridan

By 168极速赛车官网: Marcus Sheridan

Apr 19, 2023

Topics:

168极速赛车官网:Marketing Strategy 168极速赛车官网:Executives and Leaders
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168极速赛车官网:Marketing Strategy  |   168极速赛车官网:Executives and Leaders

What Small B꧒usinꦓess Leaders Need To Know to Thrive During a Recession

Marcus Sheridan
What Small Business Leaders Need To Know to Thrive During a Recession

In 🍷my book , I wrote candidly about one of🎐 the darkest times in my professional life. 

When the Great Recession hit in 🍷2008, we thought our business, ,🍌 would never recover.

Almost overnight, we lost much of our expected revenue as cus🐼tomers decideღd they weren’t comfortable going forward with spending on the pool we agreed to. 

168极速赛车官网:And it was understandable. 

However, within a few months, our business bank account was overdrawn, and we were forced to contemplate shuttering retail stores, laying off workers, and, potentially, closing our business for good

recession

N𝓡ow, more than a decade later, I can look back on that experience as a truly formative one in my own development as a businessman and leader. 

Today, we again face e🦩conomic uncertainty that comes from a complex bevy of reasons that stretch around the globe.

Although no two recessions𝓀 are the same, the way 💟you should prepare doesn't change. In this article, I'll share what 🌸I learned — and the tips I share w✅ith businesses today:

  • 168极速赛车官网:Seeing opportunity in every challenge

  • 168极速赛车官网:Key metrics to watch for to know🍬 what's coming

  • How to make plan A, plan B, and plan C so yo♊u're ready for anything

I know this isn't the most pleasant conversat༒ion to have, but it's nꦏecessary. And you'll be glad you did. So let's dive in.

Plan for a recession begins when things are booming

Today, the econo꧒my is one more thing no one can seem to agree on. 

In some ways, the economy is humming along, with and rising wages. At the same time, inflation, eneꦡrgy costs, and lingering pandemic fallout are troubling. 

All businesses can use thiꦇs uncertainty to take a good look in the mirror and prepare for whatever𝔍 is ahead. 

Economic downturns are part of the natural ꦆcycle of business.

While you can’t control the economy, you can prepare in the best way pos🍨sible — and you can control your own reaction. However, if y🍃ou choose not to prepare, you're less likely to make it through unscathed.

recession-marketshare

When a recession hits, your employees, customers, and clients﷽ will all look to you, as a business leader for guidance, and they will interpret both what you say and what you do wheꦕn determining how they should react. 

Even when the waves get rough and the storm rages, people like to know that🐓 there’s a steady han🐷d driving the boat.

Remember the old saying: A smooth sea never made a skilled sailor.

A culture of agility and openness is crucial to your long-term success

The truth about any economic downturn is that some businesses are🧸 guaranteed to gain market share, even as ot𒅌hers lose it.

🍎This happens in every economic contraction. Sometimes this comes with your industry, but in my experience, it is the small, agile businesses who are most likely to do this — to see opportunity amid the crisis. 

Although this sounds like cold comfort if you’re facing a recession, small business owners 🍷have an advantage because of the nimbleness that comes with being small

While small to medium-sized businesses🌃 (SMBs) might lack the resources of larger corpor✅ations, I like to say that they can be a “digital David in a land of Goliaths.”

Major pivots and new initiatives are more realistic with a smaller team. You can move quickly, shift to meet new oppo🍌rtunities, and react effectively. There is less r🐓ed tape and training to take place.  

SMB-recession

Secondly, the smaller the business, the less bureaucracy and the better the chance that everyone knows everyone else. This makes small businesses more likely to have the advantage of transparency, which becomes an asset in a downturn. 

I believe it is critical for business owners to be open and frank 𒈔with their employees. (Of course, this should begin long before times get tough.) 

The more transparent leaders can be with their team, the more likely those employees will feel trus♑ting and informed. Value candor over comfort.

With a culture of transparency, you are more likely to have🦋 employees volunteer to accept new roles or change responsibilities if the company needs it during difficult times.

If you do have to close stores or 🎃lay off people, it’s best if they can see it coming and underst💧and the rationale behind it, rather than feeling blindsided. Should it come to this, you may have employees choose to leave and go on unemployment if that seems like the best option for them. 

Such decisions are always difficult for all involved. Transparency, I’ve found, is the be❀st method for easing the pain.

A downturn can be a time of growth — with the right strategy

I don’t want to pretꦐend that anyone ever hopes for a recession or dreams about a depression, but try🅺ing times call for fortitude, initiative, innovation, and teamwork like nothing else. 

I know that River Pools and Spas would not be the strong company it is today🌜 if it were not for the storm we weathered together a decade ago.

recession-tips

Although it was a very difficult time for me personally and professionally, the decisions we made allowed us to emerge ෴more sturdy and focused than we had been in the past.

Personally, I use the lessons I learned during those times , when I wri🉐te, or when I make decisions to help🅰 lead IMPACT.

In a downturn you find energy and ಌfocus that you just can’t always summon elsewhere. 

You are forced to get creative, and to make decisions that you may come to realize you already should have m𝕴ade. 

In Jim Co🔴llins’ book , he asks companies t🎶o develop a “hedgehog concept.” 

This comes f꧒rom an earlier essay that arguesꦍ that,  

A hedgehog concept is the one thing your business does best. In a downturn, businesses should cling to their hedgehog concept — and that should be their guiding principle.

Be really clear about where your reve🃏nue is actually coming from. Then, you can double down on what's profitable and shift focus away from anything that's not. 

For us at River Pools, it took a recession for us to see that we were not doing retail very𒐪 well.&n🅠bsp;

We had two beautiful ret𒊎ail stores where we sold everything from pool noodles to tanning beds. The tough economy made us see that these facilities didn’t align with our core goals, so we closed them.

recession-reflection

Now, you may think that was a bad thing, but in reality, it was the right decision. It was a decision we didn’t have to make it when the economy 🌳was strong, however.&nb🃏sp;

The recession forced us to see the writing on the waꦓll.

I🌠n turn, we were able to focus our efforts on i🌃nstalling fiberglass pools. That was our hedgehog concept, and that became our sole focus. 

Keep an eye on these 2 metrics to know when a downturn is coming

The downturn of 2008 took us by surprise. 

We, at ♔River Pools, were not prepared, so our scrambling was all the more frenzied. But we were certainly not the only ones surprised. 

Major businesses and ꦡinstitutions were caught off-guard♎, and many did not make it through the recession. 

After all, Lehman Brothers Holdings had been in business since 1850, weathering the Great Depression and any number of smaller recessions, , which remains the la𒁏rgest bankruptcy in US history.

Today, with a myriad of metr൩ics being reported by dozens of government and NGO organizations, it can b🌄e hard to know which ones matter to your business. 

For small businesses concerned about a coming downturn, I would say there are two essential metrics to monitor.

1. Lead flow

If you ܫare aware that your lead flow is trending downward and you haven’t really changed anything with your marketing, this should be a red flag. 

If you see this happening, you should use the relations✨hips you have with industry peers to see if they🌌’re experiencing the same thing.

Remember, recessions are something everyone goes through together. I🍌f you have friendships with competitors in your market, you can ask if they are experiencing a dip in leads as well.

2. Inaction

In my experience, the number one reason why a customer doesn’t choose to buy from a salesperson is not because they found a better solutioꩲn elsewhere — it’s because they decide they can’t afford to make the deal, especially in a recession. 

The biggest enemy to sales is not the competi🍬tion, it’s in🐽action.

sales-inaction

It’s important to train your salespeople to build re🦩lationships with prospects that are strong enough to still have a conversation even if a deal falls through. That way, you can find out the real reason a deal didn’t close. 

If the relationship is 168极速赛车官网:a trusting one, the prospect will tell you, “you know wh🤡at, we just looked around and said to ourselves, ‘we’re just too nervous about the market.’”

In such a case, you should remember that you didn’t lose the deal. There was no deal. What’s more, that might be a deal♒ you can win in the future.

Again, a downturn forces you to be🌺 inventive. If enough deals fall through for a certain product or service, now mi🅘ght be the time to reimagine what you sell. 

Can you come up with a package that would help more deals close?

At River Pools, we were suddenly much less lik✨ely to sell our typical pool installation package, that usua🐬lly ran about $60K at the time. 

inaction-prospect

So, we asked ourselves🤪, could we come up with a $40K packa🐟ge that might bring in more deals, even if we make less profit and have to adapt our work process?

The business owner in a recesꦅsion has to always be thinking creatively.

You'll be okay if you make plans A, B, and C

Future-proofing your company starts in the good times. It b𝄹egins with communication and ali♋gnment. 

If you don’t have those things in the good times, you can’t expect that they will suddenly be there in a downturn. Pain a🌼nd struggle magnify every element of your company. If there are divisions or fractures, those will get worse.  

By contrast, 168极速赛车官网:the🧜 more a✃ligned and the more self-aware you are, the more foresight you’ll have in a recession.

Business owners and leadership teams should be having a conversation in which they make plan A, plan B, and plan C. 

They can say, okay, for plan A: let’s say there’s a moderate downturn. For plan B, let’s say there’s a significant doꦉwnturn. For plan C, let’s say there’s a recession.

That way, th💜e scariest p🎐rospect is out there in the open, on the table. 

Then, you can start planning for it. 

Right now we're all experiencing some economic challenges in 2023. We're trying to imagine what 2024 wil⭕l be like. So, at this point, because we're ღspeculating, we have a great chance to plan.

At River Pools, we installed 160 pools in 2022. In 2009, during the height of the crash, we installed 70. That was our worst year.

So, we look ahead to next year and think, what if we only sold 70 p🔥ools next year. What would our business look like?

That’s our “plan C,” and when it’s o⛦ut in the open, it suddenly becomes less scary.

Economic struggles reveal the soul of a business — and the character of its leaders

Bad times are inevitable, but they can spur growth and inspire focus. When things go badly, it doesn’t help to𝔍 pound sand and wallow.

You have to move quickly through th🦄e negative and focus on the solution.

Put the worst-case scenari🌜o out there on the table. What is it? Is it laying off half of your workers? Is it closing a location?

plan-for-recession

If you an🌺d your leadership team canℱ agree on what the worst events could be, you can start to talk about solutions. 

As hard as it can be, I ౠurge you to reje✱ct negativity, which can be contagious. 

As a leader,ᩚᩚᩚᩚᩚᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ𒀱ᩚᩚᩚ you have to model optimism and pragmatism. Be open with your workers about the reality, but focus on the solution.

Remember, in every single downturn, someone is going to gain✨ market share. How can you be the company that gains?

With a steady demeanor and the right attitude of nimble, shrewd decision-making, you can find recessions to be times of clarity, purpoꦇse, and direction.

It all comes back to being prepar꧙ed — and choosing the right outlook.

Books-Stacked

Order Your Copy of Marcus Sheridan'💃s New Book — Endless Customers!

Order today to access the proven system to build trust, drive sales, and become the market leader.